The Nautilus reporting is an observatory of all call activities in the company. On basic level, you can explore into call coming from the source and destination. You can also create metrics from the volume of those calls according to the company call performance.
A call landed into the system and some one picks up the call, when the calls hangups, a report of the call is shown in a record.
Nautilus reporting supports call conversation recording in the process. You can download user's conversation and rate them from the quality of the call.
Much like a wall board the Nautilus dashboard gives you a bird eye view of the calls count by missed calls, answered calls and even the pick up time. A percentage of answered and unanswered calls when seeing how the business is unfolding through this process.
Extension Call Handling
Call Break Down with combine detail report
Combine Detail Report
You can also monitor individual user phone calls base on their inbound and outbound calls indication. Call recording of phone calls reside in the combine details report.
If you need a drill down look of the reporting, the combine detail reporting is the place to be.