To configure a queue, one must understand the logic of telephone call distribution. When you need to send calls to ring the same number of phones at the same time, you can set it in the queue.
Think of it like a group of phones set to ring altogether but in an order which user can set it.
But here is where it can go interesting, call can be sent to all phones or ring one phone at a time or even ring phone with who have not attend to a call for a while, queue a place to set those logics.
But before having all the phones to ring under a queue, you need to assign the phone account to the queue.
To set phone account to the queue, go to application then queue and create a new queue with an ID and name. Make sure to the name of the queue into the format below
"Company name queue number"
" Wolfgang 1000"
Please make sure that the queue number must start with 4 digits and above.
Select agent tab and add phone account/extension number in this format
Setting ring strategy
Setting up a ringing alert to all phone is easy. Go to queue and ring strategy and select the option of the ring type. The best and safest strategy is ring all
When setting ring all strategy, go to queue management and set the queue time out to 60 seconds and agent time out 60 seconds. That way the queue will ring the agent at the time cycle of queue time out
Finally setting the final destination in a queue is important and it must be configure with the thought that you like to call to be accountable when nobody pick up the call .
The best practice is to set it with a central voicemail system which a voice mail extension or forward the call to a mobile number of the person in charge